Orders

Klarna

• How does Pay later in 3 interest-free instalments work?
• I still have questions regarding payment, how can I get in touch?
• I haven’t received an email with my statement / payment information.
• I have asked for a refund. How will I be refunded?
• I have cancelled my order. How long will it take until I receive my refund?
• I've received a statement, but I've not yet received my goods.

See all 20 articles

Subscriptions

• What are your subscription terms?
• Can I pause, edit or cancel my subscription anytime?
• How do I cancel my subscription?

Returns

• What is your return policy?
• My order was damaged in transit, can you help?

Shipping

• UK shipping options
• US shipping options
• EU shipping options
• Canada shipping
• International shipping
• I haven’t received my order, can you help?

See all 7 articles

Payments

• What payment methods do you accept?
• Are payments on Erbology secure?
• Do I need to create an account to place an order?
• Do I have to pay taxes and duties?

Gift cards

• How can I redeem my gift card?
• I'd love to get an e-gift card for someone. How does it work?
• How can I redeem my gift e-card?